It’s so easy to unintentionally close people down when we’re in a hurry, think we know the answer, assume what the other person means and so on.
Here are a couple of examples:
Team member – ‘I think we need to do some work on helping people understand our values a bit more and what they look like in practice’.
Boss – ‘I disagree – it’s not a priority right now’.
Same boss gets frustrated that her team ‘don’t innovate as much as they should’ and ‘don’t seem to have the creative ideas she is expecting from them’.
I wonder why?!
‘Better’ response?’ I’d like to hear your thoughts on how we do that’/’that’s interesting, I thought everyone was really clear – so tell me more’.
That opens up a dialogue.
Here’s a second example:
Team member – ‘I can’t get my voice heard in the...