Itās so easy to unintentionally close people down when weāre in a hurry, think we know the answer, assume what the other person means and so on.Ā
āĀ
Here are a couple of examples:
Team memberĀ ā āI think we need to do some work on helping people understand our values a bit more and what they look like in practiceā.
BossĀ ā āI disagree ā itās not a priority right nowā.
Conversation closed.
Same boss gets frustrated that her team ādonāt innovate as much as they shouldā and ādonāt seem to have the creative ideas she is expecting from themā.
I wonder why?!
āBetterā response?ā Iād like to hear your thoughts on how we do thatā/āthatās interesting, I thought everyone was really clear ā so tell me moreā.Ā
That opens up a dialogue.
Hereās a second example:
Team memberĀ ā āI canāt get my voice heard in the meeting. I try to speak but get drowned out by the louder voices. I donāt know what to doā.
BossĀ ā āIāll give you an agenda topic to work with so you can lead on that, okay?ā
Team memberĀ (to self) - āthatās n...
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