It’s so easy to unintentionally close people down when we’re in a hurry, think we know the answer, assume what the other person means and so on. 
 
Here are a couple of examples:

Team member – ‘I think we need to do some work on helping people understand our values a bit more and what they look like in practice’.

Boss – ‘I disagree – it’s not a priority right now’.

Conversation closed.

Same boss gets frustrated that her team ‘don’t innovate as much as they should’ and ‘don’t seem to have the creative ideas she is expecting from them’.

I wonder why?!

‘Better’ response?’ I’d like to hear your thoughts on how we do that’/’that’s interesting, I thought everyone was really clear – so tell me more’. 

That opens up a dialogue.

Here’s a second example:

Team member – ‘I can’t get my voice heard in the...